What TTA membership means for you
Westgate Travel is a member of the Travel Trust Association (TTA), membership number Q9151.
The TTA’s aim is 100% consumer protection. Rather than relying on a bond, TTA members hold customers’ money in a dedicated trust account, and that money is guaranteed by the Travel Trust Association — regardless of what you have booked or how much you have paid.
Under the TTA Code of Conduct, members provide the lead passenger on each booking with a TTA Guarantee Certificate listing all travelling passengers.
Check our membership
You can verify our membership with the Travel Trust Association using our number, Q9151: TTA – check a member (opens in new tab).
Flights and ATOL protection
Westgate Travel does not hold its own ATOL. When you book flights or a flight-inclusive holiday with us, we act as agent for the tour operator or airline that holds the ATOL (Air Travel Organiser’s Licence, issued by the UK Civil Aviation Authority). Your booking is protected under that company’s ATOL, and the ATOL Certificate is issued by the ATOL holder — we will pass it to you when you pay.
Some of the flights and flight-inclusive holidays we sell are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services we sell. We will tell you about the protection that applies in the case of each holiday and travel service before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see the booking conditions of the tour operator or supplier you book with for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk (opens in new tab).
Bookings that are not ATOL protected
Money paid for bookings that are not covered by ATOL is protected through our membership of the Travel Trust Association (number Q9151): it is held in our TTA trust account, as described above.
Booking conditions
Westgate Travel does not have booking conditions of its own. You book under the booking conditions of the relevant tour operator or supplier, and we provide these to you before you book. Please read them carefully, as they set out deposits, payment dates, cancellation charges and what the supplier is responsible for.
Travel advice
Before you travel, check the latest FCDO foreign travel advice (opens in new tab) and passport requirements (opens in new tab). We recommend that you take out suitable travel insurance for every trip.
Begin your journey
Call in to our Talbot Green shop, telephone us or send an enquiry, and we will start shaping a holiday around you.